Go to the Submit a Ticket page and fill out the form with detailed information about your issue. Our IT team will respond as soon as possible.

Hardware must be requested by your Manager using the Employee Inventory Tool — employees cannot request hardware directly. Managers can refer to the HSI Policy FAQs for full details on hardware and equipment purchases.

Step 1: Employee requests from manager → Step 2: Manager files helpdesk ticket → Step 3: Security form completed → Step 4: IT approves → Step 5: Software deployed.

The approved software and tools list lives on the TechBridge SharePoint Available Tools & Software page. If a tool is not on the approved list, your manager can proceed with a New Software Request.

Visit the Learning Center for how-to videos, guides, and IT knowledge articles to enhance your knowledge and find self-service solutions.

Time off requests are submitted through your HR system. Contact your manager or HR directly for the current process and any blackout dates that apply to your team.

Benefits information is available through your HR portal. Contact HR directly for plan details, enrollment windows, and coverage questions.

Personal information and payroll details are updated through your HR/payroll system. Contact HR if you need assistance locating the right form or portal.

New employees work through an onboarding checklist with their manager and HR. IT equipment and system access requests must be submitted by the manager before the start date.

Facilities issues should be reported to your office manager or operations contact. For urgent safety issues, contact building management directly.

Conference rooms and shared spaces are booked through your Microsoft Outlook calendar or Teams. Look for the room resource in the calendar invite location field.

Office supply requests go through your manager or office administrator. Check with your team lead for the approved vendor and ordering process at your location.

A security incident is when confidential data is exposed, altered, or systems are made unavailable — including unauthorized access, data breaches, malware, or system misuse.

Submit a help ticket tagged as a security incident. Include as much detail as possible: time, location, what you were doing, and what you observed. HSI Incident Response includes detecting, analyzing, documenting, notifying stakeholders, and containing the incident.

The full policy library — including acceptable use, security, and compliance policies — is available in the Drata policy portal.

You can appeal a software decommission decision. Submit your request through the formal review process outlined in the decommission policy.

Expense reports are submitted through your company's expense management system. Keep all receipts and submit within the required timeframe. Contact Finance if you're unsure of the process.

All purchases require manager approval before being made. Hardware and software must also go through IT. Contact your manager or Finance for the current purchasing thresholds and approval chain.

Submit receipts through your expense system within the allowed window (typically 30 days). Ensure you have manager pre-approval for any out-of-policy expenses before submitting.