About Internal IT
Our mission is to provide seamless and efficient IT services to ensure your technology needs are met promptly and effectively. Whether you're facing technical issues, need new equipment, or looking for guidance on IT tools, our dedicated team is here to assist you. If you find Yourself on this page and need help. Click the button below to direct yourself to the help page.
IT Team Locations
Our IT team is strategically located to provide comprehensive support across different regions. Our primary teams are based in Sydney and Eugene, ensuring robust coverage and expertise. Additionally, we have a dedicated team in Pasco and two remote team members located on the East Coast, allowing us to offer timely assistance and support no matter where you are.
Managed Office Locations
Our managed offices are strategically located to provide comprehensive support and services across various regions. We have offices in Eugene, Pasco, Houston, Oklahoma City, Kansas City, Richmond, Perth, and Sydney. This extensive network ensures that we can efficiently meet the needs of our clients and operations both locally and internationally, offering seamless support and services wherever they are needed.
Internal and External IT Support
Internal IT Support focuses on enhancing company operations by managing compliance, equipment, networks, communication systems, and software access. External IT Support handles platforms interacting with clients and regulatory bodies, including HR training, environmental safety, skill development, chemical management, and first aid/CPR/AED systems. Together, they ensure seamless internal and external operations.
What can we help you with?
1. Access and Password Issues: Locked out? Need help resetting your password? Our team has over 83 years of experience in the industry. We can assist you with any access and password-related problems.
Password Issues?2. Office 365 - Requests or Issues: Whether you need to request an email change or are facing issues with Office 365, submit your request here, and we'll get it sorted out.
Office 365 Help Page3. Phone Issues: Experiencing problems with your Cisco Phones? Describe your issue, and we'll provide the necessary support.
Phone Issue Help Page4. Security Questions or Issues: Clicked on a phishing email or encountering virus pop-ups? Let us know, and we'll help secure your systems.
Security Issues Help Page5. File-share Issues: If you're unable to access your File-shares or OneDrive, report the problem here for prompt assistance.
File Share Issues Help Page6. VPN Issues: Having trouble connecting to the VPN? Submit your issue, and our team will help you reconnect.
VPN Issues Help Page7. Software or Hardware Requests: If your equipment listing is inaccurate or you need to request new equipment, click here to learn more about making software or hardware requests.
8. Technical Support: Need help with configuration or troubleshooting? Select this option to request expert technical support.
General Help Page9. Other Questions: Don't see what you're looking for? Select this option, and we'll help you out with any other IT-related questions.
General Help Page10.Suggestions: Have a suggestion for a change or a new feature? We'd love to hear from you!
General Help PageRelated Resources:
Visit our help articles for informational articles, guides, and announcements to stay updated on available IT tools and services.
Help CenterExciting Updates Coming Soon
We are constantly evolving to meet your needs better. Stay tuned for new features!
1. Managing and ordering equipment and software
2. Managing permissions
3. Booking meetings with staff
4. Accessing video libraries
5. Viewing service status maps
6. A operational status page, and much more!
At HSI Help Center, we strive to provide a seamless and supportive IT experience. Your satisfaction and productivity are our top priorities. Thank you for choosing us as your IT support partner.